Thank you for shopping with us! We want to make sure our customers enjoy the full stack experience offered by Trampoline, and are happy with every single order they make on our site. In the rare case you aren’t satisfied with the products received, we’re here to help! You may return orders in the UK within 30 days from the date of delivery for a refund or a store credit, which will be processed once the items are returned. When sending back items, we request you to kindly include proof of purchase and attach the shipping label sent to you via email. Please be aware that for any returns, you would need to be responsible for covering the shipping costs. In order to discuss any issues with your order, and to register and process a return, please contact our customer service at support@trampoline-store.com. For online brands, please reach out to us at dropship@trampoline-store.com to discuss the applicable returns policy. Thank you again for shopping with us. We truly value you and our partnership!